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Terms & Conditions

Terms & Conditions

These terms and conditions (‘the Terms’) govern the users (‘you’ or ‘your’) use of the website www.optimumoutfit.co.uk (‘the Website’) whose registered office is at 1 Wootton Way, Cambridge, CB3 9LX. Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms then please contact us.

1. Placing an order.
– Find the product(s) you want on the Website

– Select the size and/or color you require and press ‘Add to Bag’.

– Once you’ve added all of the items you require to your bag, select checkout option.

– You will be asked to input your shipping details, then the shipping method and the payment method.

– Review your order to ensure all items & details are correct

– Press ‘Place Order’

– You will then receive an order confirmation via email to the email address provided at the time of ordering

In the unlikely circumstance we’d be unable to fulfil your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arose.

Remember to check your basket and delivery information to ensure your order is correct before pressing the ‘Place Your Order’ button, as we may not be able to amend your order once it has been submitted.

1.1 The Website reserves the right to reject or cancel your order fulfilment of all orders on the Website for any of the following reasons:

– The product is not available / in stock
– Your billing information is not correct or not verifiable
– Your order has been suspected of fraudulent activity
– We could not deliver to the address provided by yourself
– Force Majeure
– In the event of misspelling, pricing or other errors or mistakes in the website information

1.2 Date Check

We may run some checks on your details before we ship your order. These checks may include verifying your address and payment details linked to your order. Any orders found to be made under fraudulent pretences will be followed up with an investigation.

2. Prices/Currency

The product prices displayed on the website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered.

2.1 Price changes

The Website reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.

3. Shipping and Delivery

All orders made on the Website are dispatched from the UK. We aim to get all orders out on the same day; however, due to volumes this is not always possible. Tracking numbers, if applicable, are included in dispatch confirmation emails.

The Website cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following:

Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.

4. Customs

Countries outside of the European Union may be subject to additional duties to be paid.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.

The final value of your order does not include any additional duties required. The carrier, prior to delivery, will inform you of the additional duties.

If you refuse to pay the duties to release your order, the order will subsequently be returned back to the Website warehouse and refunded. A shipping & handling fee may be deducted from your refund.

By law, the Website is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.

5. Promotions / Offers

5.1 Discount codes

Only one discount code can be used per order.

The Website reserves the right to refuse or cancel the use of a discount code without any further discussion.

Usage of discount codes are subject to stock availability.

6. Optimum Rewards

Members of Optimum Rewards Program earn purchase Rewards Points and other exclusive perks. Optimum Rewards Point balances are displayed in your account center. Your account must be in good standing to receive, and use, points. Please see our FAQS for more information about earning and spending Optimum Rewards Points.

Merchandise returns and other financial adjustments will be deducted from your total Optimum Rewards Program point balance, at the sole discretion of Optimum. Points are awarded on euros spent on the Product, not including duties, tariffs, taxes, and shipping costs.

When you have Optimum Rewards eligible to be used towards a purchase, they shall be displayed in your profile and at checkout.

Optimum Rewards are not transferrable and Rewards can only be utilized for purchases made at www.optimumoutfit.com. Optimum Rewards are not awarded to corporate accounts. All points expire 365 days from your last eligible purchase.

Optimum may terminate this rewards program at any time, with or without notice, which may result in forfeiture of any unused but accumulated points. Optimum may also limit, delete or change any of the rules, terms, conditions, benefits or eligibility for the program, with or without notice. This, too, may result in a loss of any unused but accumulated points.

For questions regarding your point balance or the Optimum Rewards Program please contact info@optimumoutfit.com or by calling Customer Care at 07490323202 if you are calling from the United Kingdom and internationally, or 2130444795 if you are calling from Greece.

7. Intellectual property rights

The Website owns all intellectual property rights in the website and in the material published on it. These works are protected by copyright laws worldwide.

Permission is granted to temporarily download one copy of the materials (information or software) on the Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials, use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

Attempt to decompile or reverse engineer any software contained on the Website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by the Website at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Optimum Outfit

1 Wootton Way, Cambridge, CB3 9LX
Company no: 2650 6483 72
Email: info@optimumoutfit.com